Shipping policy

Payment Options

Delivery Methods

We will process your orders within 3 days. The shipping service only avaliable from Monday to Friday before 15:00. No shipping on public holiday.   

Taiwan 

Convenience Store Pick-up (Taiwan Region Avliable)

Other than Post office delivery, we also provide the convenience store pick up delivery service. please message us for the store you are going to pick up, which convenience store you are assinged (7-11 or Familymart). Orders unclaimed will be sent back to us, and the customer will be expected to pay for re-delivery.

International Order

Customs and Tariff  

International parcels may charge import duties, duties and taxes; because these fees may vary from country to country, please contact your local customs for more information.

Customers are obligated to pay import duties, and if customer fail to pay the duties, they did not receive the goods, we are not responsible for the compensation. In addition, if the ordered goods are returned to the company by the local customs or postal authorities, the company will refund the total amount of the original ordered goods deducting the actual freight, any import fees, duties and/or taxes, and the shipping cost of the package returned. Zotikos will retunr money as gift card, so you can use it for the next order.  However, if the return cost exceeds the amount of the product and the shipping cost, the package will be abandoned and you will not be able to get a refund. Due to the different national conditions and regulations in different regions, we are not responsible for the detention of the goods.

Loss or Damage

When the carrier receives the parcel from Zotikos, the ownership of the ordered goods and the risk of loss will be transferred to the recipient.